Published in «Creative Economy»4 / 2019
DOI: 10.18334/ce.13.4.40489

The future of travel agency business in the conditions of transformation of distribution channels of tourist services

Zinchenko Svetlana Vladimirovna, Penza State University, Russia

Semerkova Lyubov Nikolaevna, Penza State University, Russia

Будущее турагентского бизнеса в условиях трансформации каналов распределения туристских услуг - View in Russian

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Abstract:
The article deals with the transformation of the structure and functional significance of the distribution channels of tourist services, which is based on the globalization of business and the development of digital technologies. Under these conditions, the market has seen a convergence of service providers and consumers, each of whom is trying to get rid of intermediaries. The influence of this on the travel agency business and possible directions of its development in the current situation is considered: automation and development of companies as online travel agencies, personification, business consolidation.

Keywords:

distribution channel, suppliers of tourism services, tour operator, travel agency, uberization

JEL-Classification: L83, L86, M21, M31

Citation:
Zinchenko S.V., Semerkova L.N. (2019). The future of travel agency business in the conditions of transformation of distribution channels of tourist services [Buduschee turagentskogo biznesa v usloviyakh transformatsii kanalov raspredeleniya turistskikh uslug]. Creative Economy, 13(4). (in Russian). – doi: 10.18334/ce.13.4.40489.


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