Published in «Journal of International Economic Affairs»2 / 2019
DOI: 10.18334/eo.9.2.40523

On the independent evaluation of the quality of social services

Kalmykov Nikolay Nikolaevich, RANEPA, Russia

Larina Anna Kirillovna, RANEPA, Russia

Slavko Margarita Andreevna, Vyborg branch of the Russian Academy of National Economy and Public Administration under the President of the Russian Federation, Russia

Satyr Tatiana Sergeevna, RANEPA, Russia

О независимой оценке качества социальных услуг - View in Russian

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Abstract:
Independent quality assessment is, first of all, mechanisms for receiving feedback from the citizens of our country on the functioning of the social sphere. The result of an independent evaluation is not simply a formal feedback on the quality of services, but the implementation of consistent management actions based on the results of the evaluation. In the article the authors analyze the concept of “independence of quality assessment“, consider the reliability of the results and the correctness of the methodology used changes, as well as recommendations to improve the independence of the assessment of the quality of social services, the formation of public councils, as well as to develop a methodology for data collection.

Keywords:

independent evaluation, public institution, quality of services, social control, social service, social services

JEL-Classification: I30, I38, I39

Citation:
Kalmykov N.N., Larina A.K., Slavko M.A., Satyr T.S. (2019). On the independent evaluation of the quality of social services [O nezavisimoy otsenke kachestva sotsialnyh uslug]. Journal of International Economic Affairs, 9(2). (in Russian). – doi: 10.18334/eo.9.2.40523.


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